About Us Supersunriseup Online Shopping

About Us

Supersunriseup.com was founded in 2009 by Ming Yang in Guangzhou, China. Supersunriseup started from humble beginnings with just 1 tailors and 1 sewing machines; today we cooperate with factory which have 3 designers, over 60 sewing machines, 100 tailors. Lots of Mascot Costumes , cosplay costumes are being listed on our online store Supersunriseup.com.

Here at Supersunriseup.com our goals are simple; top quality cosplay costumes and friendly and efficient customer service. We will never stop striving for these goals, when it comes to quality our thought is only “can we do better”, this means we’re constantly developing and testing different materials and adjusting our product base accordingly. When it comes to customer service, we want to be the friendliest company you have find who help our customers whatever the query or problem.

If you're looking for a cosplay costume Supersunriseup is definitely the place you've been looking for .

Why our price is so cheap ?

You can see our price is lower than other platform . We cooperate with 3 factories derectly, Item in Main Categories Mascot, Cosplay, Real Fur , All listed items chosen with High Quality , other platforms' transaction fees is high (10%~20%), we needn't charge transaction fees on own web store . We pay more attention on qulity and service .

 

PLACE ORDERS

Feel free to browse through our products and email us if you have questions. When you want to purchase an item, simply click to put it into your shopping cart and fill out the required information. After you finish shopping, click “Proceed to Checkout” and fill out the billing and shipping information step by step.

Add item to cart

Add to Cart

Proceed to checkout

Proceed to checkout

Register or log in

register or log in

Blank correct information

blank correct information

Choose shipping method

choose shipping method

Choose payment method

choose payment method

Place order

place order


CUSTOMER SERVICE

Please look through the descriptions and pictures to gain a thorough understanding of the item, price and shipping terms before placing an order. If you are uncertain about any products, please feel free to contact us at service@supersunriseup.com. 

Our office hours are 9:00 AM - 5:00 PM, Monday to Friday, Beijing Time, except major holidays. We usually reply customer email within 1 business day.


SIZE

You can choose a standard size or give us your custom measurements. We suggest that you review the information provided in Measurement Guide before choosing your size.


IMPORT TAX

Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. Please note that we are not responsible for any import tax.


ORDER TIME

Order→Shipped→Arrive your address(Total 2-3 weeks ). Actual delivery time also depends on the shipping method you have chosen.

PAYMENT METHODS

Accept payment by Credit Card, Webmoney, Trustpay, Western Union, Bitcoin or bank telegraphic transfer.



SHIPPING & HANDLING

You can choose Registered Mail, USPS Express (USA only), EMS or DHL/FedEx/TNT/UPS to ship your order. Shipping time and charges depend on shipping method, product gross weight and shipping destinations. If you want an estimation of shipping fees for different shipping options, please put the item(s) you want to purchase in shopping cart and click “ESTIMATE”. Once your order is dispatched, we will email you a shipping notice specifying how to track your order.



ORDER CANCELLATION

All costumes purchased from our store in 24 hours can be cancelled free of charge. If it is a special custom made for you, when you decide cancel order after 24 hours you purchased , fees equaling 30% of the item price will be charged. Be sure of the size and any other specifications when place order. Orders cannot be cancelled after 3 business days. Thanks for your understanding. 

We reserve the right to reject an order. It can be due to, but not limited to, the followings: 

• We are unable to confirm your payment 
• The identification of a pricing or product description error 
• We identity substantial risks of shipping loss at the destination 

We will refund all payment if we reject an order.