About Us Supersunriseup Online Shopping
Supersunriseup.com was founded in 2009 by Ming Yang in Guangzhou, China. Supersunriseup started from humble beginnings with just 1 tailors and 1 sewing machines; today we cooperate with factory which have 3 designers, over 60 sewing machines, 100 tailors. Lots of Mascot Costumes , cosplay costumes are being listed on our online store Supersunriseup.com.
Here at Supersunriseup.com our goals are simple; top quality cosplay costumes and friendly and efficient customer service. We will never stop striving for these goals, when it comes to quality our thought is only “can we do better”, this means we’re constantly developing and testing different materials and adjusting our product base accordingly. When it comes to customer service, we want to be the friendliest company you have find who help our customers whatever the query or problem.
If you're looking for a cosplay costume Supersunriseup is definitely the place you've been looking for .
Why our price is so cheap ?
You can see our price is lower than other platform . We cooperate with 3 factories derectly, Item in Main Categories Mascot, Cosplay, Real Fur , All listed items chosen with High Quality , other platforms' transaction fees is high (10%~20%), we needn't charge transaction fees on own web store . We pay more attention on qulity and service .
Accept payment by Qiwi, Yandex, Webmoney, Trustpay, Poli, Maybank2u, Hong Leong, eNets, Dragonpay, Onecard, Boleto, OXXO, Western Union, Bitcoin(through WebMoney) or bank telegraphic transfer.
Add to Cart
Feel free to browse through our products and email us if you have questions. When you want to purchase an item, simply click to put it into your shopping cart and fill out the required information. After you finish shopping, click “Proceed to Checkout” and fill out the billing and shipping information step by step.
Here, Look your shopping cart , check the shipping method, and you can apply your coupond codes through this step !
Easy One Step Checkout
Here, Blank your Billing and Shipping information, Choose Payment Method, apply coupons (add one new or revise one), place order through the final step !
Dispatch and Shipping
After you Place order and finish payment , we will ship out item according your request soon .
Please look through the descriptions and pictures to gain a thorough understanding of the item, price and shipping terms before placing an order. If you are uncertain about any products, please feel free to contact us at email@example.com.
Our office hours are 9:00 AM - 5:00 PM, Monday to Friday, Beijing Time, except major holidays. We usually reply customer email within 3~24 Hours.
You can choose a standard size or give us your custom measurements. We suggest that you review the information provided in Measurement Guide before choosing your size.
Based on our past experiences, most of the countries do not charge import duty on low volume personal imports. Please note that we are not responsible for any import tax.
Order→Shipped→Arrive your address(Total 2-3 weeks ). Actual delivery time also depends on the shipping method you have chosen.
SHIPPING & HANDLING
You can choose Registered Mail, USPS Express (USA only), EMS or DHL/FedEx/TNT/UPS to ship your order. Shipping time and charges depend on shipping method, product gross weight and shipping destinations. If you want an estimation of shipping fees for different shipping options, please put the item(s) you want to purchase in shopping cart and click “ESTIMATE”. Once your order is dispatched, we will email you a shipping notice specifying how to track your order.
How can I track it !Usually , you can track item in your account, If you see nothing , you can ask me to track item on correct webpage , sometime the online detail slow than the actual detail , so please kindly wait !
In most cases , Package have arrived your Country Customs , Maybe contact local post office to get more information is better . Please feel free to contact me anytime . Sometime , local transfer security mechanism is in high level , international packages will be checked one by one , so it is delayed , please kindly wait .
We depend on our customer satisfaction to succeed . Therefore , please do leave us positive feedback if you are satisfy with our item and service!
Please contact us before leaving any negative or neutral feedback. Our aim is to provide Top Level Customer Service, we will work with you to solve any problems.
All costumes purchased from our store in 24 hours can be cancelled free of charge. If it is a special custom made for you, when you decide cancel order after 24 hours you purchased , fees equaling 30% of the item price will be charged. Be sure of the size and any other specifications when place order. Orders cannot be cancelled after 3 business days. Thanks for your understanding.
We reserve the right to reject an order. It can be due to, but not limited to, the followings:
• We are unable to confirm your payment
• The identification of a pricing or product description error
• We identity substantial risks of shipping loss at the destination
We will refund all payment if we reject an order.